Nobody wants to have their car damaged, least of all when it is towed away. Unfortunately, accidents can happen and the damage that occurs can be substantial. In the event that your car is damaged while being towed away, there are certain steps you need to take in order to make sure that you receive the appropriate compensation for the damage incurred.
The first step is to contact the tow truck company that was responsible for towing your vehicle. You should explain what happened in detail and provide any evidence or photos of the damage sustained. The tow truck company should then carry out an investigation and provide a report on their findings.
If it is found that the damage was caused by negligence on their part, they will be liable for any repair costs associated with restoring your car back to its original condition. In such cases, the tow truck company should provide you with a written estimate of the total cost of repairs so you can decide if you want to pursue legal action. If you do decide to take legal action, then it is important that you keep records of all correspondence between yourself and them.
In most cases, however, it may be difficult or impossible for the tow truck company to determine exactly how or why the damage occurred. In such cases, they may refuse to take responsibility for any repairs and suggest that you file a claim with your insurance provider instead. This could mean that you will have to pay an excess fee out of pocket before your insurance provider will cover any repair costs.
If your car is damaged while being towed away, it is important to contact the tow truck company as soon as possible in order to make sure that they take responsibility for any repair costs associated with restoring your vehicle back to its original condition. In some cases however, they may refuse liability or suggest filing a claim with your insurance provider instead. Ultimately though it comes down to taking all necessary steps in order ensure appropriate compensation for any damages incurred.